Job Opening: Customer Experience & E-Commerce Support Specialist

We are a fast-growing e-commerce company with 750 unique products in our catalog, selling exclusively online through our website, Amazon, and eBay. Our mission is to deliver an exceptional customer experience while growing our brand through creativity and innovation. 

We’re looking for a Customer Experience & E-Commerce Support Specialist who thrives in a dynamic, fast-paced environment and enjoys a mix of customer service, creative tasks, and problem-solving.

This role offers a variety of responsibilities—no two days are the same! You’ll work directly with customers, assist in content creation, perform market research, and handle special projects. You'll also be involved in making sure our product listings are optimized, identifying sales opportunities, and contributing to the overall success of the business.

As a Customer Experience & E-Commerce Support Specialist, you'll be a key point of contact for our customers, answering inquiries, resolving issues, and assisting with product orders. You’ll also perform essential market research, participate in special projects, and support the team with tasks like content creation, pricing analysis, and product optimization.

In this role, your ability to handle multiple projects, take ownership of your responsibilities, and prioritize your day will be key to your success. If you’re a problem-solver with strong emotional intelligence who thrives on variety, takes responsibility for your actions, and enjoys having a direct impact on both customer satisfaction and business outcomes, we’d love to hear from you!

• Customer Support: Respond to customer inquiries via phone, email, and live chat. Provide assistance with product questions, order processing, and issue resolution.
• Order Processing: Process orders, track shipments, and ensure accurate and timely delivery.
• Problem Solving: Identify and resolve customer concerns, creatively finding solutions to enhance their experience.
• Content Creation: Write product descriptions, take product photos, create videos, and help manage social media and blog content.
• Project Support: Use Microsoft Word and Excel to create documents, compile information, and organize data for various projects (e.g., product launches, promotions).
• Market Research: Conduct market research to stay up to date on trends, monitor competitors, and gather insights for improving our products and customer offerings.
• Special Projects: Assist with a variety of special projects as needed. Tasks include managing pricing issues and seller complaints on Amazon, creating promotional banners for sales, identifying opportunities to bundle products for ecommerce sales, and optimizing product listings based on return data and customer feedback.

In addition to customer support, current employees have diverse tasks, including: working daily with Amazon to ensure correct pricing and handling seller complaints; creating promotional materials and product bundles; conducting market research through social media channels; photographing and editing product images for multiple platforms; and analyzing product returns to optimize listings and improve sales performance.

• Competitive hourly wage ($16-$19/hour, depending on experience)
• Training and professional development opportunities
• Casual work environment with fun perks like "Tie Dye Tuesday" 🥻
• Free parking and awesome snacks☕
• Full-time employees receive paid time off, 100% employer-paid medical insurance, and 401k

• Grammar, spelling, and vocabulary
• Digital literacy and basic computer skills (including Microsoft Word and Excel)
• Call center-inbound sales techniques
• Data entry (orders)
• Customer service orientation

• Creative & Collaborative Environment: Join a team where your ideas are valued, and your contributions directly impact the success of the business. We believe in the power of collaboration so much that we've adopted an open-office concept for each of our departments.
• Variety in Your Role: From customer service to content creation to special projects, no two days are the same. This role offers a blend of tasks to keep things exciting.
• Growth Opportunities: As a growing company, we offer opportunities to expand your skills, take on new responsibilities, and grow within the organization.
• Impact: Your work will play a crucial role in enhancing the customer experience and improving our e-commerce operations.

🚫Prefer highly structured environments with strict routines.

🚫Need constant supervision or prefer working in isolation.

🚫Are uncomfortable with change or prefer a more predictable, corporate setting.

🚫Like to work in a cube or private office.

Please submit your resume and a brief email telling us why you’re the perfect fit for this role. We’d love to hear about your experience in retail, e-commerce, and any skills you bring to the table for handling the diverse tasks and projects we've listed above. 📝

📧Send to:  [email protected]

In the subject line, include "I want to be a MCR rockstar!"

We look forward to meeting you!

MCR is dedicated to providing equal employment opportunities to all applicants and employees, fostering a workplace where diverse perspectives are valued.