Support & Trust
6 Docs
Do you use economy shipping methods that involve carrier handoffs?
We don’t use economy shipping methods that involve a handoff between carriers, which can introduce extra handling and delays during the transfer. Instead,...
What makes MCR Medical a reliable partner?
What makes MCR Medical different is our focus on clear expectations and follow-through. One reason we started this business was after experiencing how often sel...
Do you cover shipping for replacement parts or replacements?
When we ship replacement parts or replacement items, we cover outbound shipping via our standard shipping method. Our goal is to make replacements simple and st...
Will you help with service or replacement parts even if I didn’t buy from you?
Yes—we’ll do our best to help, even if you didn’t originally purchase from MCR Medical. If you need help troubleshooting, identifying the correct replacement pa...
What if I need help after I buy something?
Most orders are straightforward, but if something isn’t working as expected—or you just want a second set of eyes—you can reach out to MCR Medical directly. Our...
Are you an authorized PRESTAN distributor?
Yes. MCR Medical is an authorized PRESTAN distributor and a PRESTAN specialist—we focus heavily on PRESTAN CPR manikins, accessories, and training supplies. We’...